| Situation | Refundable |
|---|---|
| Unused credit, within 7 days of purchase | Yes, minus payment processing fee |
| Unused credit, after 7 days | Case by case |
| Credit already consumed by API calls | No |
| Failed payment that was still charged | Yes, full refund |
| Service permanently discontinued by us | Yes, pro-rata on unused credit |
Contact us with your order number (shown in the wallet page order history) and the email on your account:
QQ: 1814015996 · Email: [email protected]
Requests are reviewed within 3 business days. Approved refunds are returned through the original payment method. Depending on the provider, the money may take 5–10 business days to appear.
Refunds for unused credit are issued net of non-refundable payment processing fees charged by the payment provider (for Alipay there is no processing fee).
Please contact us before opening a chargeback. Accounts with an open chargeback have their API access suspended until the dispute is resolved.
Accounts suspended for violating the Terms of Service are not eligible for refunds on consumed credit.